Distance Learning  |  Start Anytime  |  Study at your own pace


About this Programme

Understanding of office administration and having fundamental computer skills is crucial to the day-to-day business activities of any organisation.  A competent administration function that includes effective record keeping, dealing with customers in a professional manner, creating and maintaining effective administration processes and proper financial planning are key to the efficiency, productivity and success of a business.  This Short Learning Programme (SLP) in Office Administration and Computer Fundamentals will broaden your knowledge and skills in this field of study.

 

Programme outline

The following topics will be covered in the programme:

  • The business environment
  • the role of business in the satisfaction of needs
  • business as a system and the business environments
  • the office administrator fits in a business
  • Customer service
  • the reception area, receiving and assisting visitors
  • health and safety in the reception area
  • Support services
  • information systems, handling mail and diary management
  • petty cash and stock control
  • meetings
  • Communication skills
  • telephone skills
  • written communication and presentations
  • verbal and non-verbal communication