Information Technology Support Technician

Information Technology Support Technician Learning Programme

Starting: 15 February 2022

Registrations are now open for 2022!

1 year

About this programmeThis one year programme in Information Technology Support Technician (ITST) is designed for students wanting to enter the Information and Communication Technology (ICT) industry as support technicians.  The programme has a strong emphasis on office computing, PC hardware, PC components, networks and server security.

Certification on successful completion of studies

Students write various internal as well as international exams.  Students who successfully complete their studies graduate with all of the following:

  • International Computer Driving License (ICDL): Coding
  • International Computer Driving License (ICDL): IT Security Certificate
  • International Computer Driving License (ICDL) Certificate for personal Computing Modules
  • Short Learning Programme Certificate in PC Upgrade and Repair
  • Short Learning Programme Certificate in PC Technologies (A+)
  • Short Learning Programme Certificate in Network Technologies (N+)



  • Perform essential PC maintenance to minimise potential problems
  • Fundamental troubleshooting techniques for general computer problems
  • Tools required for fixing and upgrading a PC
  • Essential PC parts
  • Fix aggravating Windows start-up problems
  • PC crash recovery
  • Perform essential hardware repairs or upgrades
  • Install a new hard disk, CD/DVD drive, or Blu-ray drive
  • Speed up a computer by adding memory or upgrading its processor
  • Troubleshoot and fix network and Internet connection problems


  • Computer Essentials
  • MS Windows
  • MS Word
  • MS Excel
  • MS PowerPoint


  • Understand the importance of keeping information and data secure
  • Identify common data/privacy protection, retention and control principles
  • Recognise threats to personal security from identity theft
  • Threats to data from using cloud computing
  • Passwords and encryption to secure files and data
  • Understand the threat of malware and be able to protect a computer, device or network from malware and address malware attacks
  • Recognise common network and wireless security types and be able to use personal firewalls and personal hotspots
  • Protect a computer or device from unauthorised access and be able to safely manage and update passwords
  • Use appropriate web browser settings and understand how to authenticate websites and browse the web securely
  • Understand communication security issues that can arise from using e-mail, social networks, voice over Internet protocol, instant messaging and mobile devices
  • Backup and restore data to local and cloud storage locations
  • How to dispose of data and devices securely


  • Network Models
    • OSI Model
    • TCP/IP Model
    • Frames and Packets
  • Cabling and Topology
  • Ethernet Basics
    • CSMA/CD
    • Switches
  • Modern Ethernet
    • Ethernet Evolution- Gigabit Ethernet
  • Installing a Physical Network
  • TCP/IP Basics
    • IP Addresses
    • CIDR and sub-netting
  • Routing
    • NAT
  • TCP/IP Applications
  • TCP, UDP and Port Numbers
  • Network Naming
    • DNS
  • Securing TCP/IP

    • Encryption
    • Authentication
    • Authorisation
  • Advanced Networking Devices

  • IPv6Wireless

  • Networking

  • Virtualisation & Cloud Computing

  • Managing Risk

  • Protecting your Network

  • Network Monitoring

  • Network troubleshooting


  • The path of the PC Technician
  • Safety & Professionalism
  • CPUs
  • RAM
  • Firmware
  • Motherboards
  • Power Supplies
  • Mass Storage Technologies
  • Implementing Mass Storage
  • Essential Peripherals
  • Building a PC
  • Maintaining & Optimising Operating Systems
  • Working with the command-line interface
  • Troubleshooting Operating Systems
  • Display Technologies
  • Essentials of Networking
  • Local area networking
  • Wireless Networking
  • The Internet
  • Virtualization
  • Portable computing
  • Printers and Multifunction devices
  • Securing computers


  • Computational thinking methods and algorithms
  • Coding fundamentals and building a code
  • Variables and data types
  • Test, debug and release procedures

Admission Requirements

Grade 11, or an appropriate National Certificate (N3), or equivalent may also be considered for students who do not have a grade 11.  Mature students without any of the above may be considered for admission if they are 21 years of age or older (subject to the Unigrad College Advisory Board approval).