Management Skills for the Administrative Assistant

Duration:  2 days

On completion of the workshop, learners will be able to:

  • Define the importance of and be better able to present a professional presence on the job.
  • Demonstrate Improvement in one’s  ability to organize, plan, prioritise and self-manage
  • Demonstrate  improvement in  critical communication skills such as listening, asking questions and being aware of body language
  • Develop strategies for managing difficult people and situations
  • Illustrate techniques for being more assertive and managing your stress