Conflict Resolution: Getting Along in the Workplace

Duration:  2 days

On completion of the workshop, learners will be able to:

  • Understand what conflict is and how it can escalate.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Strengthen staff trust and morale.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.