Conflict Resolution - Dealing with Difficult People

Duration:  1 day

On completion of the workshop, learners will be able to:

  • Identify how your own attitudes and actions impact on others
  • Illustrate new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation
  • Describe techniques for managing and dealing with anger.