Office Administration

(endorsed by the Chartered Institute of Business Management - CIBM)

Duration: Saturday mornings for 15 weeks


About this programme
Knowledge and understanding of office administration is fundamental to the day-to-day business activities of any organisation.  A competent administration function that includes effective record keeping, dealing with customers in a professional manner, creating and maintaining effective administration processes and proper financial planning are key to the efficiency, productivity and success of a business.  This Short Learning Programme (SLP) in Office Administration will broaden your knowledge and skills in this field of study.

Programme outline
The following topics will be covered in the programme:

  • The business environment
    • the role of business in the satisfaction of needs
    • business as a system
    • the 3 business environments
    • economic systems
    • business in South Africa
    • where the office administrator fits in
  • Customer service
    • the rece ption area
    • receiving and assisting visitors
    • health an d safety in the reception area
  • Support services
    • informat ion systems
    • handling mail
    • diary management
    • petty cash
    • stock control
    • meetings
    • event co-ord ination
  • Communication skills (virtual and in-person)
    • telephone  skills
    • written communication
    • presentations
    • verbal and non-verbal communication
    • Online technologies such as Zoom

 

Admission requirements

You are required to have knowledge, comprehension and application of the English language at Grade 10 or equivalent.  Student must be 16 or older.

How will I be certified on completion of this programme?

On successful completion of the programme you will be awarded a Unigrad Short Learning Programme Certificate in Office Administration endorsed by the Chartered Institute of Business Management (CIBM).

Programme duration

15 Saturday classes presented by qualified and experienced professionals. 

Programme fee

Contact Unigrad and speak to any student career consultant for course fee information. 

Are there any additional costs?

No.  Prescribed course material and assessment fees are included.

What is a Short Learning Programme?

The modern business world demands a vast variety of skills and abilities.  Unigrad offers an extensive range of short learning programmes particularly designed to address these demands by enhancing the quality of skills and knowledge available to the workplace.  These short learning programmes are typically aimed at working adults, or those seeking employment and whilst they are not full qualifications, such as those appearing on the NQF and registered with SAQA, their benefit lies in their rapid and significant improvement to skill and knowledge levels of the student.  This makes short learning programmes ideal for people who need to upgrade their CV’s, but do not have the time or finances to engage in a lengthy course of study.   This short learning programme is endorsed by the Chartered Institute of Business Management (CIBM).

 

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