Office Administration

(endorsed by the Chartered Institute of Business Management - CIBM)

Duration: Saturday mornings (08:30 – 11:30) over a period of 10 weeks, OR Saturday afternoons (12:00 – 15:00) over a period of 10 weeks


About this programme
Knowledge and understanding of office administration is fundamental to the day-to-day business activities of any organisation.  A competent administration function that includes effective record keeping, dealing with customers in a professional manner, creating and maintaining effective administration processes and proper financial planning are key to the efficiency, productivity and success of a business.  This Short Learning Programme (SLP) in Office Administration will broaden your knowledge and skills in this field of study.

Programme outline
The following topics will be covered in the programme:

  • The business environment
    • the role of business in the satisfaction of needs
    • business as a system
    • the 3 business environments
    • economic systems
    • business in South Africa
    • where the office administrator fits in
  • Customer service
    • the rece ption area
    • receiving and assisting visitors
    • health an d safety in the reception area
  • Support services
    • informat ion systems
    • handling mail
    • diary management
    • petty cash
    • stock control
    • meetings
    • event co-ord ination
  • Communication skills
    • telephone  skills
    • written communication
    • presentations
    • verbal and n on-verbal communication

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