Information Technology Support Technician

Information Technology Support Technician Learning Programme

Starting: 15 February 2021

1 year

About this programmeThis one year programme in Information Technology Support Technician (ITST) is designed for students wanting to enter the Information and Communication Technology (ICT) industry as support technicians.  The programme has a strong emphasis on office computing, PC hardware, PC components, networks and server security.

Certification on successful completion of studies

Students write various internal as well as international exams.  Students who successfully complete their studies graduate with all of the following:

  • International Computer Driving License (ICDL): Coding
  • International Computer Driving License (ICDL): IT Security Certificate
  • International Computer Driving License (ICDL) Certificate for personal Computing Modules
  • Short Learning Programme Certificate in PC Upgrade and Repair
  • Short Learning Programme Certificate in PC Technologies (A+)
  • Short Learning Programme Certificate in Network Technologies (N+)


Perform essential PC maintenance to minimise potential problems
Fundamental troubleshooting techniques for general computer problems
Tools required for fixing and upgrading a PC
Essential PC parts
Fix aggravating Windows start-up problems
PC crash recovery
Perform essential hardware repairs or upgrades
Install a new hard disk, CD/DVD drive, or Blu-ray drive
Speed up a computer by adding memory or upgrading its processor
Troubleshoot and fix network and Internet connection problems

Computer Essentials
MS Windows
MS Word
MS Excel
MS PowerPoint

Understand the importance of keeping information and data secure
Identify common data/privacy protection, retention and control principles
Recognise threats to personal security from identity theft
Threats to data from using cloud computing
Passwords and encryption to secure files and data
Understand the threat of malware and be able to protect a computer, device or network from malware and address malware attacks
Recognise common network and wireless security types and be able to use personal firewalls and personal hotspots
Protect a computer or device from unauthorised access and be able to safely manage and update passwords
Use appropriate web browser settings and understand how to authenticate websites and browse the web securely
Understand communication security issues that can arise from using e-mail, social networks, voice over Internet protocol, instant messaging and mobile devices
Backup and restore data to local and cloud storage locations
How to dispose of data and devices securely

Understanding Local Area Networking
Defining Networks with the OSI Model
Understanding Wired and Wireless Networks
Understanding Internet Protocol
Implementing TCP/IP in the Command Line
Working with Networking Services
Understanding Wide Area Networks
Defining Network Infrastructures and Network Security

The path of the PC Technician
Operational procedures
The visible PC
Understanding Windows
Expansion bus
Motherboards and power supplies
Hard drive technologies and implementing hard drives
Removable media
Installing and upgrading Windows
Working with the command-line interface
Securing Windows resources
Maintaining and troubleshooting Windows
Input and output devices
Video and multimedia
Portable computing and printers
Local area networking
The internet
Securing computers

Computational thinking methods and algorithms
Coding fundamentals and building a code
Variables and data types
Test, debug and release procedures

Admission RequirementsGrade 11, or an appropriate National Certificate (N3), or equivalent may also be considered for students who do not have a grade 11.  Mature students without any of the above may be considered for admission if they are 21 years of age or older (subject to the Unigrad College Advisory Board approval).