Managing Customer Service

Duration:  1 day

On completion of the workshop, learners will be able to:

  • Identify ways to create an atmosphere of excellence
  • Learn how to suspend your frame of reference
  • Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
  • Recognize who the customers are and what they are looking for
  • Learn what kind of leader you are and how to play on those strengths
  • Develop a service management system
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