Duration: 2 days
On completion of the workshop, learners will be able to:
- Understand what conflict is and how it can escalate.
- Recognize the five most common conflict resolution styles and when to use them.
- Increase positive information flow through non-verbal and verbal communication skills.
- Develop effective techniques for intervention strategies.
- Strengthen staff trust and morale.
- Become more confident of your ability to manage conflicts to enhance productivity and performance.
