Conflict Resolution - Dealing with Difficult People

Duration:  1 day


On completion of the workshop, learners will be able to:

  • Identify how your own attitudes and actions impact on others
  • Illustrate new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation
  • Describe techniques for managing and dealing with anger.
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